№ 01
The Concierge
An AI that actually sounds like your hotel.
Multi-channel chat across web, WhatsApp, email, and in-room screens. Trained on your knowledge base. Answers in your guest's language, in your hotel's tone of voice.
Read more Hospitality × Artificial Intelligence
The concierge
is always
on duty.
Innquire handles every guest request, in every channel, around the clock — so your team is free for the moments that matter most.
Built with hoteliers, for hoteliers
IndependentsBoutiquesSmall groupsGuest housesResorts your hotel here
The Lede
A guest's question at 11pm shouldn't wait for morning. A late-checkout request shouldn't fall through the cracks. A negative review shouldn't be the first time you hear the complaint. Innquire closes the loop — every request, every channel, every hour.
In this issue
Five departments. One platform.
From the moment they book to the day after they leave.
№ 02
The Front Desk
Every request, routed and accountable.
Requests land in the right department's inbox with an SLA. Escalates automatically when something slips. Sentiment-tagged so the team sees the mood, not just the message.
Read more№ 03
The Lobby
Pre-arrival that earns the welcome.
Online check-in, registration cards, and tasteful upsells before they arrive. Less queue at the desk, more revenue per stay, and a guest who already knows where the spa is.
Read more№ 04
The Aftermath
The post-stay, without the bad surprise.
Folio checkout, NPS surveys, and post-stay campaigns — plus a quiet hand on negative-review interception, so the unhappy guest reaches you before they reach TripAdvisor.
Read more№ 05
The Back Office
Revenue, attributed. Knowledge, accessible.
RAG-powered knowledge base, scheduled requests, and revenue attribution on every upsell. Plus the admin tooling owners actually want — exports, audit trails, role-based access.
Read moreChannels
One brain, every channel.
The Numbers
What stays true, from day one.
Every
channel
channel
Web, WhatsApp, email, in-room — one brain behind them all
Grounded,
or it asks
or it asks
Answers come from your knowledge base; when it's unsure, it routes to a human
Your
data
data
EU-resident by default, and never used to train models
— no invented metrics here; real outcome figures land once founding hotels are live —
A note from the founders
Eamon spent five years on the front desk — the third generation of his family to give his life to hotels. He knew the feeling well: the same five questions answered a hundred times, service requests lost between a radio and a notepad, the manual work that swallows a shift whole. And underneath it the frustration that matters most — guests who never quite tell you what they want, so you never quite get to give them the stay they came for.
That's the part outsiders miss. A hotel doesn't want to be a place to stay. It wants to deliver an experience. You can't, when you can't reach the guest where they are and your people are drowning in small jobs.
Eamon brought the problem to David, who had just finished a computer-science degree and wanted to build something real. We made it from our bedrooms in the UK, with — honestly — a whole lot of passion. We turned the thing that frustrated us most into the thing we're proudest of: a way to give every guest, at every hotel we work with, the stay they hoped for.
We're just getting started. We'd love for your hotel to be one of the first.
David Ferreira Inacio & Eamon Berny
Co-founders, Innquire · CTO & CEO
The Compact
Built to belong in regulated hospitality.
Innquire handles guest data the way a serious hotelier already wants to. EU residency, GDPR-grade processing, a clear AI safety stance, and the integrations a real PMS demands.
- GDPREU-based processing, DPA on requestlive
- SOC 2On our security roadmapplanned
- AI SafetyNo model training on guest datapolicy
- PMS-GradeMews native today; Manual mode for any PMSlive
Plans
Three plans. Priced per room.
Start where you need to — selling on your website, hosting the on-property stay, or running the whole property on one system. You only pay for the rooms you have.
Monthly Annual · 2 months free
№ 01 · Direct
Direct
Win the booking before the OTA does.
For any hotel whose website should sell, not just sit there.
£ 8 £ 6.67 / room · month
+ VAT + VAT · billed annually
Book a demo →- 24/7 website chat, answering from your knowledge base
- Direct-booking handoff + direct-booking perks
- Deals showcase
- Event-space enquiries
- Lead capture
- Live web search for the edge cases
- Answers guests in their language
- Staff dashboard to follow up
- GDPR tooling
№ 02 · Concierge
Concierge
The concierge that never clocks off.
For hotels that want every guest looked after, in every room, around the clock.
£ 11 £ 9.17 / room · month
+ VAT + VAT · billed annually
Book a demo →Everything in Direct, plus
- In-room chat in every room
- Service requests + room service, routed with SLA + escalation
- Scheduled requests: wake-up, do-not-disturb, housekeeping
- Hotel services catalogue + deal redemption
- Folio view + express checkout
- Guest profiles
- Pre-arrival upsell offers
- End-of-stay NPS + negative-review intercept
- Sentiment monitoring + alerts
- Scheduled + post-stay messaging
№ 03 · Complete Recommended
Complete
Your whole property, connected and measured.
For operators who want one source of truth and the numbers to prove it.
£ 14 £ 11.67 / room · month
+ VAT + VAT · billed annually
Book a demo →Everything in Concierge, plus
- Two-way PMS integration (Mews live)
- Advanced analytics + closed-loop revenue attribution
- Google review ingestion
- Multi-user staff accounts + roles
- Audit-log export
All plans have a £199/month minimum. Prices exclude VAT.
Founding Hotels · now open
We’re opening Innquire to the
first 10 founding hotels.
We’re new, and we’d rather earn a handful of properties properly than sell to a thousand badly. Join early and you lock in 25% off your first six months on any plan — and you don’t just get the software, you help decide where it goes.
-
A direct line to the founders
You talk to the people building Innquire — and what you need shapes what we ship next.
-
Hands-on onboarding
We set it up with you, on your property’s real data. No ticket queue, no hold music.
-
A 30-day pilot, no risk
Full functionality, your real guests. If the loop hasn’t closed in 30 days, you walk away.
The Invitation
Let us walk you
through it, quietly.
Pick a slot that suits you. Twenty minutes, no slides, just the platform — and your real questions answered by someone who knows hotels.