Start where you need to — turning your website into a booking machine, looking after guests in every room, or running the whole property on one system. You only ever pay for the rooms you have.
Plans
Start where you need to — selling on your website, hosting the on-property stay, or running the whole property on one system. You only pay for the rooms you have.
Win the booking before the OTA does.
For any hotel whose website should sell, not just sit there.
£ 7 £ 5.83 / room · month
+ VAT + VAT · billed annually
Book a demo →The concierge that never clocks off.
For hotels that want every guest looked after, in every room, around the clock.
£ 12 £ 10.00 / room · month
+ VAT + VAT · billed annually
Book a demo →Everything in Direct, plus
Your whole property, connected and measured.
For operators who want one source of truth and the numbers to prove it.
£ 16 £ 13.33 / room · month
+ VAT + VAT · billed annually
Book a demo →Everything in Concierge, plus
All plans have a £249/month minimum. Prices exclude VAT.
Each plan builds on the one before it. Here's exactly what you get.
| Feature | Direct | Concierge | Complete |
|---|---|---|---|
| The sales tool | |||
| 24/7 website chat, answering from your knowledge base | ✓ | ✓ | ✓ |
| Direct-booking handoff + direct-booking perks | ✓ | ✓ | ✓ |
| Deals showcase | ✓ | ✓ | ✓ |
| Event-space enquiries | ✓ | ✓ | ✓ |
| Lead capture | ✓ | ✓ | ✓ |
| Live web search | ✓ | ✓ | ✓ |
| Answers guests in their language | ✓ | ✓ | ✓ |
| Staff dashboard | ✓ | ✓ | ✓ |
| GDPR tooling | ✓ | ✓ | ✓ |
| The guest experience | |||
| In-room chat in every room | — | ✓ | ✓ |
| Guest emails thread into the same conversation | — | ✓ | ✓ |
| Service requests + room service | — | ✓ | ✓ |
| Maintenance jobs | — | ✓ | ✓ |
| SLA + escalation across every queue | — | ✓ | ✓ |
| Scheduled requests (wake-up, do-not-disturb, housekeeping) | — | ✓ | ✓ |
| Hotel services catalogue + deal redemption | — | ✓ | ✓ |
| Online check-in + digital registration cards | — | ✓ | ✓ |
| Guests book directly in the chat | — | ✓ | ✓ |
| Folio view + express checkout | — | ✓ | ✓ |
| Guest profiles | — | ✓ | ✓ |
| Pre-arrival upsell offers | — | ✓ | ✓ |
| End-of-stay NPS + negative-review intercept | — | ✓ | ✓ |
| Sentiment monitoring + alerts | — | ✓ | ✓ |
| Feedback tab — every guest signal in one place, acknowledged by name | — | ✓ | ✓ |
| Scheduled + post-stay messaging | — | ✓ | ✓ |
| The operation | |||
| Two-way PMS integration (Mews live) | — | — | ✓ |
| Advanced analytics | — | — | ✓ |
| Closed-loop revenue attribution | — | — | ✓ |
| Google review ingestion | — | — | ✓ |
| Multi-user staff accounts | — | — | ✓ |
| Audit-log export | — | — | ✓ |
Questions
You pay your plan’s per-room rate multiplied by your room count, each month. Every plan has a £249/month minimum, and all prices exclude VAT.
Either. Pay monthly with no minimum term, or pay annually and get two months free.
Yes — upgrade any time. Your knowledge base, transcripts, integrations and settings all carry over; nothing to redo. Your team keeps the same dashboard.
No. We set Innquire up with you, on your property’s real data.
Month-to-month with no minimum term — cancel any time. Annual plans run for 12 months.
A cap you set — per stay or per day. The assistant knows each guest’s remaining allowance, and once it is reached it says so politely and points them to the front desk for anything urgent. It is a guardrail on the queue rather than a hard block, which is deliberate: nobody should be refused at 3am because they already asked for towels twice. Off by default — turn it on if a property needs it.
Mews is live today — native, two-way — on the Complete plan. Cloudbeds, Apaleo and Oracle Opera Cloud are on the roadmap. Not on Mews yet? Innquire runs in Manual mode alongside any PMS, so you can start now. See /integrations.
EU residency by default. We do not train models on your guest data. DPA available on request, GDPR-grade processing throughout. See /security.
Our first ten hotels lock in 25% off their first six months, on any plan, and help shape the product with us — a direct line to the founders and hands-on onboarding. Book a demo to claim a spot.
The Invitation
Pick a slot that suits you. Twenty minutes, no slides, just the platform — and your real questions answered by someone who knows hotels.