Start where you need to — turning your website into a booking machine, looking after guests in every room, or running the whole property on one system. You only ever pay for the rooms you have.
Plans
Start where you need to — selling on your website, hosting the on-property stay, or running the whole property on one system. You only pay for the rooms you have.
Win the booking before the OTA does.
For any hotel whose website should sell, not just sit there.
£ 7 £ 5.83 / room · month
+ VAT + VAT · billed annually
Book a demo →The concierge that never clocks off.
For hotels that want every guest looked after, in every room, around the clock.
£ 12 £ 10.00 / room · month
+ VAT + VAT · billed annually
Book a demo →Everything in Direct, plus
Your whole property, connected and measured.
For operators who want one source of truth and the numbers to prove it.
£ 16 £ 13.33 / room · month
+ VAT + VAT · billed annually
Book a demo →Everything in Concierge, plus
All plans have a £249/month minimum. Prices exclude VAT.
Each plan builds on the one before it. Here's exactly what you get.
| Feature | Direct | Concierge | Complete |
|---|---|---|---|
| The sales tool | |||
| 24/7 website chat, answering from your knowledge base | ✓ | ✓ | ✓ |
| Direct-booking handoff + direct-booking perks | ✓ | ✓ | ✓ |
| Deals showcase | ✓ | ✓ | ✓ |
| Event-space enquiries | ✓ | ✓ | ✓ |
| Lead capture | ✓ | ✓ | ✓ |
| Live web search | ✓ | ✓ | ✓ |
| Answers guests in their language | ✓ | ✓ | ✓ |
| Staff dashboard | ✓ | ✓ | ✓ |
| GDPR tooling | ✓ | ✓ | ✓ |
| The guest experience | |||
| In-room chat in every room | — | ✓ | ✓ |
| Guest emails thread into the same conversation | — | ✓ | ✓ |
| Service requests + room service | — | ✓ | ✓ |
| Maintenance jobs | — | ✓ | ✓ |
| SLA + escalation across every queue | — | ✓ | ✓ |
| Scheduled requests (wake-up, do-not-disturb, housekeeping) | — | ✓ | ✓ |
| Hotel services catalogue + deal redemption | — | ✓ | ✓ |
| Online check-in + digital registration cards | — | ✓ | ✓ |
| Guests book directly in the chat | — | ✓ | ✓ |
| Folio view + express checkout | — | ✓ | ✓ |
| Pre-arrival upsell offers | — | ✓ | ✓ |
| End-of-stay NPS survey | — | ✓ | ✓ |
| Sentiment monitoring + alerts | — | ✓ | ✓ |
| Feedback tab — every guest signal in one place, acknowledged by name | — | ✓ | ✓ |
| Scheduled + post-stay messaging | — | ✓ | ✓ |
| The operation | |||
| Two-way PMS integration (Mews adapter, tested with you at onboarding) | — | — | ✓ |
| Advanced analytics | — | — | ✓ |
| Booking attribution (where your booking engine reports back) | — | — | ✓ |
| Google review ingestion | — | — | ✓ |
| Multi-user staff accounts | — | — | ✓ |
| Audit-log export | — | — | ✓ |
| Pricing advisor — built on your own rates and real events near you, not rules of thumb | — | — | ✓ |
Questions
You pay your plan’s per-room rate multiplied by your room count, each month. Every plan has a £249/month minimum, and all prices exclude VAT.
Either. Pay monthly with no minimum term, or pay annually and get two months free.
Yes — upgrade any time. Your knowledge base, transcripts, integrations and settings all carry over; nothing to redo. Your team keeps the same dashboard.
No. We set Innquire up with you, on your property’s real data.
Month-to-month with no minimum term — cancel any time. Annual plans run for 12 months.
A cap you set — per stay, per day or per week. Once a guest reaches it, our server refuses further requests made through the assistant, and the assistant says so politely and points them to the front desk for anything urgent. Anything the assistant hands to your team because it cannot resolve it — a complaint, a booking problem, an emergency — is never capped. One limit to know about: requests made with the in-room service buttons are not yet counted. Off by default — turn it on if a property needs it.
Innquire runs in Manual mode alongside any PMS, so you can start now. On the Complete plan, Mews hotels can add two-way sync: the adapter is built, and your connection is tested read-only during onboarding before any writes are enabled. Cloudbeds, Apaleo and Oracle Opera Cloud are on the roadmap. See /integrations.
In the UK: your production environment is built in AWS’s London region when you sign, and guest data at rest stays there. Some processors — OpenAI, which powers the assistant, for example — handle data outside the UK under documented transfer safeguards, listed in our privacy policy. We do not train models on your guest data. DPA available on request. See /security.
Our first ten hotels lock in 25% off their first six months, on any plan, and help shape the product with us — a direct line to the founders and hands-on onboarding. Book a demo to claim a spot.
The Invitation
Pick a slot that suits you. Twenty minutes, no slides, just the platform — and your real questions answered by someone who knows hotels.